We have a dedicated customer service team based in the heart of London Bridge, London.
For a list of possible inquires and the best course of action for each, please read below.
1. General inquiries (e.g. which bike is best for me?):
Please email email@example.com and a member of our team will reach out with a recommendation based on your requirements.
2. Warranty inquiries (e.g. my order is faulty):
Before contacting Electroheads, please contact the manufacturer directly. This is the best and fastest course of action for your warranty claims. In your inquiry, please include your name, delivery address, product name and a description of the fault.
If you need your claim escalated, please email firstname.lastname@example.org. Please note that we cannot escalate your claim without you first making contact with the manufacturer.
3. Order inquiries (e.g. where is my order?)
If you have not received your order, please first check if the full lead time quoted on the product page (in the "Shipping & Warranty" dropdown) and in the shipping rate name (in your order confirmation email) has elapsed. If not, please wait until it has.
If you have not received your order and the full lead time has elapsed, please email email@example.com and we will be more than happy to escalate your inquiry with the relevant manufacturer.
4. For delivery inquiries (e.g. why have I not received tracking details?)
Tracking details will be sent to you once your order ships. Please be aware that orders will be shipped after the lead time (if there is one) quoted on the product pages and in the shipping rate name has elapsed.