Customer Care

We have a dedicated customer service team based in London Bridge in the heart of London.

For a list of possible inquires and the best course of action for each, please read below.

1. General inquiries (e.g. which bike is best for me?):

Please email hello@electroheads.com and a member of our team will reach out with a recommendation based on your requirements.

2. Warranty inquiries (e.g. my order has developed a fault):

If your product has developed a fault after the first 30-days of purchase then you may be covered by the manufactures warranty. Before contacting Electroheads, please contact the manufacturer directly. This is the best and fastest course of action for your warranty claims. In your inquiry, please include your name, delivery address, product name and a description of the fault.

If you need your claim escalated, please email hello@electroheads.com and we will try to assist. Please note that we cannot escalate your claim without you first having made contact with the manufacturer.

3. Order inquiries (e.g. where is my order?)

If you have not received your order, please first check if the full lead time quoted on the product page (in the "Shipping & Warranty" dropdown) and in the shipping rate name (in your order confirmation email) has elapsed. If not, please wait until it has.

If you have not received your order and the full lead time has elapsed, please email hello@electroheads.com and we will help to expedite your order.

4. For delivery inquiries (e.g. why have I not received tracking details?)

Tracking details will be sent to you once your order ships. Please be aware that once the order has shipped and we have notified you of your tracking number then it is your responsibility to ensure that you are available to accept delivery. You will be able to contact the relevant courier to rearrange delivery should you need to, but this is not the responsibility of Electroheads to facilitate this for you.